Privacy Policy
Last updated: July 2026
1. Who controls your data
The data controller is SHIPWISE LTD (trading as ShipWiseHub), registered in England and Wales under company number 17372344, registered office 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE, England. For any privacy question or request, contact [email protected].
2. What we collect
Account details (name, email, password stored as a secure hash), shipment details (addresses, contact details of shipper and consignee, parcel weight and dimensions), and booking history.
3. How we use it
To calculate quotes, book shipments with carriers, generate labels and invoices, send booking and tracking notifications, and provide customer support. Shipment details are shared with the selected carrier — that is necessary to transport your parcel.
4. Payments
Payments are processed by PayPal. We never see or store your card number or PayPal password; we only receive confirmation that a payment succeeded.
5. Retention and your rights
Booking records are kept as long as required for accounting and legal purposes. Under UK data protection law you have the right to access, correct, or request deletion of your personal data, and to complain to the Information Commissioner's Office (ICO). Email [email protected] to make a request; data needed for completed shipments and invoices may be retained where the law requires it.
6. Cookies and analytics
We use strictly-necessary cookies to run the site: a session cookie that keeps you logged in, one that remembers your chosen language, and one that records your cookie choice. These do not require consent because the site cannot work without them.
We also use Google Analytics (a Google product) to understand how the site is used — for example which pages are visited and where visitors come from. These cookies are only set if you explicitly accept them using the banner shown on your first visit; no tracking is loaded before you consent.
You can change your choice at any time using the "Cookie settings" link in the footer. We do not use advertising cookies.